Privacy Policy
Last updated: 29-09-2026
This Privacy Policy explains how Vedas Exports Pvt. Ltd. (“Vedas Homes”, “we”, “us”) collects, uses, shares and protects your personal data when you visit www.vedashomes.com, shop at our Vedas Homes stores, or contact us. By using our website or services, you agree to this policy.
1. Who we are
Vedas Exports Pvt. Ltd.
Registered/Head Office: 138 Anand Gram, Lane 3, North of Morabadi, Ranchi, Jharkhand 834008
Email: [email protected] | Phone: +91-89860 33333
GSTIN:
2. What data we collect
– Information you give us: your name, phone number, email, billing and shipping address, GSTIN (for business orders), and messages you send through forms, WhatsApp, email or phone.
– Order information: the products you buy, the order value, and delivery and return details.
– Payment information: payments are processed by our payment partner, Razorpay. We do not see or store your full card number, CVV or UPI PIN.
– Device and usage information: your IP address, browser, device type, the pages you view, referring websites and similar details, collected through cookies and similar technologies.
– In-store information: your name and phone number when you shop at our stores, used for billing and customer service.
3. How we use your data
– To process, deliver and support your orders, returns and refunds
– To send order updates by SMS, email or WhatsApp
– To respond to enquiries, including bulk, corporate and franchise enquiries
– To prevent fraud and keep our website secure
– To improve our website, products and service
– To send offers and updates, only where you have agreed. You can opt out at any time.
– To meet legal, tax and accounting requirements
4. Cookies and tracking
We use cookies and similar tools, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use our site and to show relevant ads. You can control cookies through your browser settings. You can also manage personalised ads through your [Google Ad Settings] and [Facebook Ad Preferences].
5. Who we share data with
We share data only as needed to run our business:
– Payment gateways, to process payments
– Courier and logistics partners, to deliver orders
– SMS, email and WhatsApp service providers, to send updates
– Website hosting, security and analytics providers
– Government authorities, where the law requires it
We do not sell your personal data.
6. How long we keep data
We keep order and invoice records for as long as tax and accounting laws require [CHECK: currently 8 years]. We keep other data only as long as needed for the purpose it was collected for, and then delete or anonymise it.
7. How we protect your data
We use reasonable security measures, including encrypted (HTTPS) connections and restricted access to customer data. No online system is completely secure, but we work to protect your information and will notify you and the authorities of a data breach as the law requires.
8. Your rights
Under Indian law, including the Digital Personal Data Protection Act, 2023, you can:
– Ask what personal data we hold about you
– Ask us to correct or update your data
– Ask us to delete your data, where we are not legally required to keep it
– Withdraw your consent to marketing at any time
– Nominate a person to exercise your rights on your behalf
– Raise a complaint with our Grievance Officer
To use any of these rights, email [email protected]. To stop marketing messages, reply STOP to our WhatsApp or SMS messages, or use the unsubscribe link in our emails.
9. Children
Our website is meant for people aged 18 and over. We do not knowingly collect data from anyone under 18 without verifiable parental consent.
10. Grievance Officer
Name: Palash Agrawal
Designation: Founder & Director, VedasHomes
Email: [email protected]
Phone: +91-89860 33333
Address: 138 Anand Gram, Lane 3, North of Morabadi, Ranchi, Jharkhand 834008
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
12. Governing law
This policy is governed by the laws of India. Any disputes are subject to the jurisdiction of the courts at Ranchi, Jharkhand.
